Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms.
No credit card required
Your days of logging in and out, over and over again, are over!
Manage all customer engagement in real time in one place, speeding up the customer support process.
With a single click, quickly respond to direct messages, mentions, reviews and comments on Juphy's dashboard.
Free 14 day trial · No credit card required
| Platforms | Tracking | Actions |
|---|---|---|
| Facebook Pages |
Comments, Direct Messages, Ads Comments, Messenger Widget, Messenger Bot | Reply, Hide or Delete, Like |
| Instagram |
Comments, Mentions, Ads Comments | Reply, Hide or Delete |
| Twitter |
Direct Messages, Mentions, Streaming by keywords | Reply, Like, Re-tweet |
| YouTube |
Comments | Reply, Hide or Delete |
 LinkedIn |
Comments | Reply, Hide or Delete |
 Google My Business |
Reviews | Reply |
 Google Play Store |
Reviews | Reply |
 IOS App Store |
Reviews | - |
 Gmail [Coming Soon] |
Emails Learn more... | Reply, Forward, Archive | Facebook Groups [Coming Soon] |
Comments Learn more... | Reply, Hide or Delete |
The biggest problem that delays customer support is the poor internal communication. Communicating via email delays ticket resolution time by an average of 4 hours.
Collaborate on tickets with a collaborative tool like Slack. Create your support team, set up permissions, assign and chat in real time on incoming messages or tickets.
Gather your brand, call center, agency or remote support team in one place. You will no longer waste time discussing about customer's problems through email.
Free 14 day trial · No credit card required
"In your company meetings, you will be able to bring invaluable reports that create value to your brand in the most accurate and fast way"
With automated reports, you will dominate the entire customer support flow. By increasing the productivity of the team, you will gain more time to deal with more important customer cases.
Just focus on your business, Juphy will produce awesome reports for you in the background.
Real-time tracking for Facebook, Instagram, Twitter, YouTube and more.
Juphy automatically gather your app reviews in one inbox.
Get your customer support success rates, social engagement numbers, sentiment analysis.
Set rules, automatically classify incoming customer messages.
Search by customer name, any keyword in all received messages.
Export your filtered data by date range automatically.
Chat with your teammembers on incoming customer messages.
You'll be notified for every new message.
Speed up your replies with ready-to-use response templates.
If you're an Agency or Call Center, manage your clients in seperated workspaces.
Juphy has public roadmap and our customers are decision makers for the future of the product. You can create or upvote feature requests any time. Thus, our dedicated team can deliver amazing product for you.
See the full original feature requests;
https://juphy.canny.io/feature-requests/
Thanks to Juphy's unified inbox feature, I was able to increase the number of brands I worked from 6 to 10.
Olivia Santiago - Freelance Social Media Manager
