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Social Inbox for Collaborative Teams

Manage all customer notifications and support requests in one place. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms.

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Trusted by world's leading companies all around the world

We get lots of support tickets from our customers. Prioritization is key for us. Juphy helped us settle an efficient customer support process and the team is working hard to make Juphy unique solution every day.

Mert Aktaş — Product Marketing Manager at Userguiding

Unified

Your days of logging in and out, over and over again, are over!

Manage all customer engagement in real time in one place, speeding up the customer support process.

With a single click, quickly respond to direct messages, mentions, reviews and comments on Juphy's dashboard.

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Free 14 day trial · No credit card required

People
Juphy

Collaboration

The biggest problem that delays customer support is the poor internal communication. Communicating via email delays ticket resolution time by an average of 4 hours.

Collaborate on tickets with a collaborative tool like Slack. Create your support team, set up permissions, assign and chat in real time on incoming messages or tickets.

Outsourcing customer support?

Gather your brand, call center, agency or remote support team in one place. You will no longer waste time discussing about customer's problems through email.

Start A Free 14-Day Trial

Free 14 day trial · No credit card required

"In your company meetings, you will be able to bring invaluable reports that create value to your brand in the most accurate and fast way"

Reports

With automated reports, you will dominate the entire customer support flow. By increasing the productivity of the team, you will gain more time to deal with more important customer cases.

Just focus on your business, Juphy will produce awesome reports for you in the background.

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Features

Social Inbox

Real-time tracking for Facebook, Instagram, Twitter, YouTube and more.

Track Mobile App Reviews

Juphy automatically gather your app reviews in one inbox.

Reports

Get your customer support success rates, social engagement numbers, sentiment analysis.

Auto-Tagging

Set rules, automatically classify incoming customer messages.

Search

Search by customer name, any keyword in all received messages.

Export

Export your filtered data by date range automatically.

Team Collaboration

Chat with your teammembers on incoming customer messages.

Notifications

You'll be notified for every new message.

Canned Response

Speed up your replies with ready-to-use response templates.

Workspaces

If you're an Agency or Call Center, manage your clients in seperated workspaces.

We Have Ambitious Plans For The Future

Juphy has public roadmap and our customers are decision makers for the future of the product. You can create or upvote feature requests any time. Thus, our dedicated team can deliver amazing product for you.

See the full original feature requests; https://juphy.canny.io/feature-requests/

Thanks to Juphy's unified inbox feature, I was able to increase the number of brands I worked from 6 to 10.

Olivia Santiago - Freelance Social Media Manager