1. Agreement to these terms
These Terms of Service (“Terms”) govern access to and use of Juphy’s websites, Shopify application, AI sales agent, dashboards, integrations, and related services (“Services”). By accessing or using the Services, you agree to these Terms.
If you use the Services for an organization, you represent that you have authority to bind that organization. “You” then refers to both you and the organization. If you do not agree, do not use the Services.
2. Eligibility and accounts
You must be legally capable of entering into a binding agreement and use the Services for lawful business purposes. You are responsible for accurate account information, protecting credentials, and all activity under your account. Notify us promptly of suspected unauthorized access.
3. The Services
Juphy provides AI-assisted sales, shopping guidance, support automation, product recommendations, analytics, and related tools. Features and availability may vary by plan, integration, region, and platform.
AI-generated output may be incomplete or inaccurate. You are responsible for reviewing your configuration, store information, disclosures, and the suitability of outputs for your business and customers. Juphy does not provide legal, medical, financial, or other regulated professional advice.
4. Shopify and third-party services
Some features require a Shopify account or another third-party service. Your use of those services is governed by their own terms. You authorize Juphy to access and process information made available through integrations as necessary to provide the Services.
We are not responsible for third-party services, their availability, or changes they make to their platforms or APIs.
5. Subscriptions, trials, and payment
Paid plans are billed according to the pricing and billing cycle shown when you subscribe. Fees are exclusive of applicable taxes unless stated otherwise. You authorize the applicable billing provider to charge all fees and taxes.
Trials and promotional offers may be subject to additional conditions. Unless required by law or expressly stated otherwise, payments are non-refundable. You may cancel according to the controls available through Shopify or your account; cancellation takes effect at the end of the current paid period.
6. Your content and data
You retain ownership of content and data you submit or connect to the Services. You grant Juphy a limited, non-exclusive right to host, process, transmit, display, and use that content only as necessary to provide, secure, support, and improve the Services and as otherwise permitted by our agreements and Privacy Policy.
You represent that you have all rights, notices, and permissions necessary for Juphy to process your content, including shopper conversation data and store information.
7. Acceptable use
You may not misuse the Services or help another person do so. You may not:
- Use the Services for unlawful, deceptive, infringing, harmful, or discriminatory activity.
- Upload malware, interfere with security, probe vulnerabilities, or disrupt the Services.
- Attempt to gain unauthorized access to accounts, systems, data, or networks.
- Reverse engineer, copy, resell, or create a competing service from protected elements except where law expressly permits.
- Use the Services to collect sensitive information without appropriate authorization and safeguards.
- Send spam or violate privacy, consumer protection, advertising, or ecommerce laws.
- Circumvent plan limits, usage controls, or technical restrictions.
8. Intellectual property
Juphy and its licensors own the Services, software, designs, trademarks, documentation, and related intellectual property, excluding your content. These Terms provide a limited right to use the Services during your subscription and do not transfer ownership.
If you provide feedback, you grant Juphy permission to use it without restriction or compensation.
9. Suspension and termination
You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay fees, or use the Services in a way that could harm Juphy, users, or third parties. Where reasonable, we will provide notice and an opportunity to resolve the issue.
Terms that by their nature should survive termination—including payment obligations, intellectual property, disclaimers, and limitations of liability—will survive.
10. Disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Juphy disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing. We do not guarantee uninterrupted service, specific revenue, conversion improvements, or that AI output will always be accurate.
11. Limitation of liability
To the fullest extent permitted by law, Juphy and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, goodwill, or business opportunity arising from the Services.
To the fullest extent permitted by law, Juphy’s total liability arising out of or relating to the Services will not exceed the amount you paid to Juphy for the Services during the 12 months before the event giving rise to liability. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
12. Indemnification
To the extent permitted by law, you will defend and indemnify Juphy and its affiliates against third-party claims, losses, and reasonable expenses arising from your content, your storefront or products, your violation of these Terms or law, or your misuse of the Services.
13. Changes to the Services or Terms
We may update the Services and these Terms. If a change materially affects your rights, we will provide reasonable notice through the Services, website, or email. Continued use after the effective date of updated Terms constitutes acceptance.
14. General
These Terms and any applicable order or supplemental agreement form the entire agreement concerning the Services. If part of these Terms is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Juphy may assign them in connection with a reorganization, merger, acquisition, or sale of assets.
Applicable governing law and dispute provisions may be specified in your order form, Shopify subscription terms, or another written agreement with Juphy. Mandatory consumer rights in your jurisdiction remain unaffected.
15. Contact
Questions about these Terms may be sent to support@juphy.com.